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Best Way to Use Tchotchkies (sp?!)

There can’t be a correct way to spell it – is it chotchkies? Chatskies? You know what I’m talking about. Specifically, I’m talking about hotel logo’d swag. I get a lot of it. I refuse most of it. But over the last three plus years in business I have managed to accidentally accumulate an ungodly […]

New York City’s Overwhelming Quality

I grew up around New York.  New York was and always will be “The City”.  I think you can be more than 500 miles from New York and if referring to “the city” you still mean New York, even if 100 cities lie between you and New York.  But I haven’t lived in or around […]

TripAdvisor Advisor

Where do you turn to get a real glimpse into what may lie ahead in your upcoming travel plans? There can be a real value in utilizing websites like TripAdvisor when planning one’s travel and added benefits for those who are in the travel industry itself.  But there are ways to misuse sites like this […]

How Nice is Nice?

I’ve felt so fortunate in recent days to be staying at some of the nation’s finest hotels and resorts.  Gone are my youthful days flipping through AAA guide books trying to find that gem of a 2-diamond motor inn that impress at the off chance they’d made serious improvements since their last evaluation.  Long behind […]

Unjustified Blacklisting

It’s been called the “AIG Effect” but no question it’s bled further than the insurance and finance industries.  Any corporation, association, government agency, non-profit, any entity who has any type of public stakeholder suffers from the backlash of public scrutiny when choosing a location for their conference.  Upon first glance, as a tax payer, or […]

Familiarization Trips

Ah yes, the notorious “FAM” tour.  This is one part of my enterprise that is difficult to explain to those outside the industry.  It’s hard to describe the events of one of these trips without it sounding like a boondoggle in the minds of family and friends.  Even on the hotel and convention bureau side, […]

Isn’t It Harder to be Unkind?

I was born in New York.  I lived most of my life in New Jersey.  I went to school and lived for some time in Boston.  And now I live in Washington.  Having grown up in the “aggressive” northeast corridor of our wonderful mood-diverse nation, I’m afforded a unique luxury when I travel domestically.  No […]

Telephone versus Email Correspondence

This could be generational, but in the same way that it’s no longer optional for hotels to exercise green practices, it’s no longer optional for hotels to embrace email as a preferred method of communication.  I understand the hesitation – there’s a fear that a true personal connection is lost when communicating exclusively by email.  […]

How Smell Can Affect Buying Decisions

Westins have mastered it.  I can smell a Westin a mile away.  And the Wynn Las Vegas?  I liked the scent in their lobby so much, that I would routinely invent things to inquire with their concierge just to spend extra time there.  I so much as purchased their scent (Asian Rain incidentally) in an […]

Junior Sales Managers Given Government Market

Outside of the Washington, DC area, I’ve found it a common mistake that hotels make – sticking the government market to their newest, greenest sales manager.  I know full well this strategy as I was the beneficiary of such a decision back in 2001 when new and green were my middle names.  The decision here […]