This could be generational, but in the same way that it’s no longer optional for hotels to exercise green practices, it’s no longer optional for hotels to embrace email as a preferred method of communication. I understand the hesitation – there’s a fear that a true personal connection is lost when communicating exclusively by email. […]
Westins have mastered it. I can smell a Westin a mile away. And the Wynn Las Vegas? I liked the scent in their lobby so much, that I would routinely invent things to inquire with their concierge just to spend extra time there. I so much as purchased their scent (Asian Rain incidentally) in an […]
Outside of the Washington, DC area, I’ve found it a common mistake that hotels make – sticking the government market to their newest, greenest sales manager. I know full well this strategy as I was the beneficiary of such a decision back in 2001 when new and green were my middle names. The decision here […]
First, a little background on how federal per diem rates are derived each year, in simple terms. Contrary to popular belief, there is no dart board at GSA – there is actually a refined science to the creation of per diem rates each year, and hotels have a lot more control over the rates than […]