{"id":1522,"date":"2010-10-25T01:03:30","date_gmt":"2010-10-25T01:03:30","guid":{"rendered":"http:\/\/hotel-lobbyists.com\/blog\/?p=106"},"modified":"2010-10-25T01:03:30","modified_gmt":"2010-10-25T01:03:30","slug":"telephone-versus-email-correspondence","status":"publish","type":"post","link":"http:\/\/hotel-lobbyists.com\/index.php\/2010\/10\/25\/telephone-versus-email-correspondence\/","title":{"rendered":"Telephone versus Email Correspondence"},"content":{"rendered":"<p><a href=\"http:\/\/hotel-lobbyists.com\/blog\/wp-content\/uploads\/2010\/10\/brettphone.bmp\"><\/a><a href=\"http:\/\/hotel-lobbyists.com\/blog\/wp-content\/uploads\/2010\/10\/brettphone1.bmp\"><img decoding=\"async\" class=\"size-full wp-image-179 alignright\" title=\"brettphone\" src=\"http:\/\/hotel-lobbyists.com\/blog\/wp-content\/uploads\/2010\/10\/brettphone1.bmp\" alt=\"\" \/><\/a>This could be generational, but in the same way that it\u2019s no longer optional for hotels to exercise green practices, it\u2019s no longer optional for hotels to embrace email as a preferred method of communication.\u00a0 I understand the hesitation \u2013 there\u2019s a fear that a true personal connection is lost when communicating exclusively by email.\u00a0 That may well have been true when email was simply fashionable.\u00a0 But now that email is the most dominant method of communication in history, and clearly here to stay, those who believe no personal connections can be made electronically are simply in denial.<!--more--><\/p>\n<p>And here\u2019s the irrational leap that Gen-Y workers, and other adapters across the generations may make.\u00a0 If your hotel continues to phone first, or phones when the client has only emailed to that point, or phones when it would be far more expeditious to email, or phones simply to initiate some voice contact, I will make the assumption that your hotel is not renovated, that it\u2019s layered in brown tile and wood paneling, that there are no flat screen TVs to be found.<\/p>\n<p>It\u2019s not a fair leap at all.\u00a0 The point is \u2013 the telephone is an old fashioned way to communicate.\u00a0 I refute anyone who says it\u2019s not possible to make a personal connection via email.\u00a0 There are people I call friends, even close friends, whose voice I haven\u2019t heard in many moons, but to whom I feel entirely close.\u00a0 The same goes for many of my clients and hotel partners.\u00a0<\/p>\n<p>Do not think of me as antisocial.\u00a0 Nothing could be further from the truth.\u00a0 In fact, there\u2019s no type of communication I value more than the face-to-face interaction.\u00a0 I will instruct any hotel sales person \u2013 if you can get an in-person appointment with one of your clients, it\u2019s the equivalent of twenty telephone conversations.\u00a0 Grab it!\u00a0 But the next layer of communication is not the phone \u2013 it\u2019s email.\u00a0 With email, you have my undivided attention, but on my schedule.\u00a0 I will respond to every email \u2013 even solicitation emails \u2013 when I\u2019m able.\u00a0 I can\u2019t say the same for voicemails.\u00a0 If I spent even two minutes on the phone with every hotel that I\u2019m engaged with today, I\u2019d need a week each day to field the calls.\u00a0<\/p>\n<p>The telephone has devolved into a rather unnatural form of communication.\u00a0 From business to dating \u2013 it\u2019s becoming antiquated at a rapid rate.\u00a0 What faces is the person making on the other end of the phone line?\u00a0 What emails is he or she reading while we\u2019re talking?\u00a0 Where have I caught them since I\u2019ve assuredly reached their cell phone?\u00a0 Are they driving?\u00a0 Crossing the street?\u00a0 Dare I suggest in the bathroom?<\/p>\n<p>Phone calls may continue to regress where it literally becomes an invasion of privacy.\u00a0 Emails can never interrupt.\u00a0 Emails don\u2019t come at the wrong time because they come on my time.\u00a0 Emails don\u2019t put people on the spot.\u00a0 Emails don\u2019t catch me off guard.\u00a0 And most importantly, emails are on record.<\/p>\n<p>How many times have I had a fifteen minute phone conversation with a hotel about important concessions and contractual terms for one of my clients where I\u2019ve closed our chat with, \u201cAnd would you mind sending me an email with all of those details?\u201d\u00a0 If I don\u2019t, where\u2019s the accountability?\u00a0 Who recorded what we\u2019ve discussed?\u00a0 Don\u2019t I owe it to my clients to make sure I understand the hotel correctly?<\/p>\n<p>For a host of reasons, hotels must trust email not so much as a supplement to the phone, but inevitably as the phone\u2019s replacement.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This could be generational, but in the same way that it\u2019s no longer optional for hotels to exercise green practices, it\u2019s no longer optional for hotels to embrace email as a preferred method of communication.\u00a0 I understand the hesitation \u2013 there\u2019s a fear that a true personal connection is lost when communicating exclusively by email.\u00a0 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[2,1],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Telephone versus Email Correspondence - hotel-lobbyists.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/hotel-lobbyists.com\/index.php\/2010\/10\/25\/telephone-versus-email-correspondence\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Telephone versus Email Correspondence - hotel-lobbyists.com\" \/>\n<meta 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