{"id":1532,"date":"2011-01-24T18:22:42","date_gmt":"2011-01-24T18:22:42","guid":{"rendered":"http:\/\/hotel-lobbyists.com\/blog\/?p=218"},"modified":"2011-01-24T18:22:42","modified_gmt":"2011-01-24T18:22:42","slug":"whose-rules-are-they-anyway","status":"publish","type":"post","link":"http:\/\/hotel-lobbyists.com\/index.php\/2011\/01\/24\/whose-rules-are-they-anyway\/","title":{"rendered":"Whose Rules are they Anyway?"},"content":{"rendered":"

How did it com\"\"<\/a>e to be that the hospitality industry, or more specifically, the hotel industry, would become such pushovers when it came to negotiations and contracts?\u00a0 In my decade of work on the hotel side, I was always blown away by the sheer magnitude of flexibility with which we operated.\u00a0 In what other industry would a contracted party be allowed to suddenly cancel their obligation, for a reason other than the contract stipulated was acceptable, and walk away completely unscathed with the hint of a promise of using that property in the future?<\/p>\n

<\/a>This has been a reality in the industry for generations.\u00a0 And when the hotel decides it\u2019s time to firm its stance, to stand its ground, to actually adhere to contractual terms, the client is often so offended by it, that by the time all is said and done, the hotel has walked away with its tail between its legs.\u00a0 How often does a hotel bring a client to mediation or to trial?<\/p>\n

We are trained, as consumers, that the moment we hit the \u201csubmit\u201d button with airfare, we are locked in to that ticket and unless the world ended, there\u2019s no way we are getting out of our obligation.\u00a0 Can you walk into a retail outfit and recommend to the store manager that the sweater on the rack is nice, but you\u2019d simply prefer to pay less for it.\u00a0 Or better, at the counter, after reading their return policy which was neatly engraved into the writing surface, you suggest to the manager you\u2019d like their policy rewritten because you\u2019ll be out of town when the return date expires.\u00a0\u00a0 Or at the concert venue, when the arena says you can\u2019t bring in your own food, perhaps you might friendly suggest to the management that their food is too expensive so you\u2019ll be brining in tuna salad.\u00a0 It just doesn\u2019t happen!\u00a0 Not anywhere \u2013 except in hotels.<\/p>\n

It\u2019s far too late for the hotels to do much about it either.\u00a0 The precedent was set before the managers who are running these hotels were even born.\u00a0 But it doesn\u2019t mean that the audacity isn\u2019t still appalling when thought about long and hard.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

How did it come to be that the hospitality industry, or more specifically, the hotel industry, would become such pushovers when it came to negotiations and contracts?\u00a0 In my decade of work on the hotel side, I was always blown away by the sheer magnitude of flexibility with which we operated.\u00a0 In what other industry […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[2,1],"tags":[],"yoast_head":"\nWhose Rules are they Anyway? - hotel-lobbyists.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hotel-lobbyists.com\/index.php\/2011\/01\/24\/whose-rules-are-they-anyway\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Whose Rules are they Anyway? - hotel-lobbyists.com\" \/>\n<meta property=\"og:description\" content=\"How did it come to be that the hospitality industry, or more specifically, the hotel industry, would become such pushovers when it came to negotiations and contracts?\u00a0 In my decade of work on the hotel side, I was always blown away by the sheer magnitude of flexibility with which we operated.\u00a0 In what other industry […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hotel-lobbyists.com\/index.php\/2011\/01\/24\/whose-rules-are-they-anyway\/\" \/>\n<meta property=\"og:site_name\" content=\"hotel-lobbyists.com\" \/>\n<meta property=\"article:published_time\" content=\"2011-01-24T18:22:42+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/hotel-lobbyists.com\/blog\/wp-content\/uploads\/2011\/01\/man_yelling.gif\" \/>\n<meta name=\"author\" content=\"Administrator\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Administrator\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/hotel-lobbyists.com\/index.php\/2011\/01\/24\/whose-rules-are-they-anyway\/\",\"url\":\"https:\/\/hotel-lobbyists.com\/index.php\/2011\/01\/24\/whose-rules-are-they-anyway\/\",\"name\":\"Whose Rules are they Anyway? - hotel-lobbyists.com\",\"isPartOf\":{\"@id\":\"http:\/\/hotel-lobbyists.com\/#website\"},\"datePublished\":\"2011-01-24T18:22:42+00:00\",\"dateModified\":\"2011-01-24T18:22:42+00:00\",\"author\":{\"@id\":\"http:\/\/hotel-lobbyists.com\/#\/schema\/person\/7337468c442591eaef3e875984ccc733\"},\"breadcrumb\":{\"@id\":\"https:\/\/hotel-lobbyists.com\/index.php\/2011\/01\/24\/whose-rules-are-they-anyway\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/hotel-lobbyists.com\/index.php\/2011\/01\/24\/whose-rules-are-they-anyway\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/hotel-lobbyists.com\/index.php\/2011\/01\/24\/whose-rules-are-they-anyway\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"http:\/\/hotel-lobbyists.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Whose Rules are they Anyway?\"}]},{\"@type\":\"WebSite\",\"@id\":\"http:\/\/hotel-lobbyists.com\/#website\",\"url\":\"http:\/\/hotel-lobbyists.com\/\",\"name\":\"hotel-lobbyists.com\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"http:\/\/hotel-lobbyists.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"http:\/\/hotel-lobbyists.com\/#\/schema\/person\/7337468c442591eaef3e875984ccc733\",\"name\":\"Administrator\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"http:\/\/hotel-lobbyists.com\/#\/schema\/person\/image\/\",\"url\":\"http:\/\/0.gravatar.com\/avatar\/c7d38732f1c54ea3b013155241790b65?s=96&d=mm&r=g\",\"contentUrl\":\"http:\/\/0.gravatar.com\/avatar\/c7d38732f1c54ea3b013155241790b65?s=96&d=mm&r=g\",\"caption\":\"Administrator\"},\"url\":\"http:\/\/hotel-lobbyists.com\/index.php\/author\/administrator\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Whose Rules are they Anyway? - hotel-lobbyists.com","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/hotel-lobbyists.com\/index.php\/2011\/01\/24\/whose-rules-are-they-anyway\/","og_locale":"en_US","og_type":"article","og_title":"Whose Rules are they Anyway? - hotel-lobbyists.com","og_description":"How did it come to be that the hospitality industry, or more specifically, the hotel industry, would become such pushovers when it came to negotiations and contracts?\u00a0 In my decade of work on the hotel side, I was always blown away by the sheer magnitude of flexibility with which we operated.\u00a0 In what other industry […]","og_url":"https:\/\/hotel-lobbyists.com\/index.php\/2011\/01\/24\/whose-rules-are-they-anyway\/","og_site_name":"hotel-lobbyists.com","article_published_time":"2011-01-24T18:22:42+00:00","og_image":[{"url":"http:\/\/hotel-lobbyists.com\/blog\/wp-content\/uploads\/2011\/01\/man_yelling.gif"}],"author":"Administrator","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Administrator","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/hotel-lobbyists.com\/index.php\/2011\/01\/24\/whose-rules-are-they-anyway\/","url":"https:\/\/hotel-lobbyists.com\/index.php\/2011\/01\/24\/whose-rules-are-they-anyway\/","name":"Whose Rules are they Anyway? - hotel-lobbyists.com","isPartOf":{"@id":"http:\/\/hotel-lobbyists.com\/#website"},"datePublished":"2011-01-24T18:22:42+00:00","dateModified":"2011-01-24T18:22:42+00:00","author":{"@id":"http:\/\/hotel-lobbyists.com\/#\/schema\/person\/7337468c442591eaef3e875984ccc733"},"breadcrumb":{"@id":"https:\/\/hotel-lobbyists.com\/index.php\/2011\/01\/24\/whose-rules-are-they-anyway\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/hotel-lobbyists.com\/index.php\/2011\/01\/24\/whose-rules-are-they-anyway\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/hotel-lobbyists.com\/index.php\/2011\/01\/24\/whose-rules-are-they-anyway\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"http:\/\/hotel-lobbyists.com\/"},{"@type":"ListItem","position":2,"name":"Whose Rules are they Anyway?"}]},{"@type":"WebSite","@id":"http:\/\/hotel-lobbyists.com\/#website","url":"http:\/\/hotel-lobbyists.com\/","name":"hotel-lobbyists.com","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"http:\/\/hotel-lobbyists.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"http:\/\/hotel-lobbyists.com\/#\/schema\/person\/7337468c442591eaef3e875984ccc733","name":"Administrator","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"http:\/\/hotel-lobbyists.com\/#\/schema\/person\/image\/","url":"http:\/\/0.gravatar.com\/avatar\/c7d38732f1c54ea3b013155241790b65?s=96&d=mm&r=g","contentUrl":"http:\/\/0.gravatar.com\/avatar\/c7d38732f1c54ea3b013155241790b65?s=96&d=mm&r=g","caption":"Administrator"},"url":"http:\/\/hotel-lobbyists.com\/index.php\/author\/administrator\/"}]}},"_links":{"self":[{"href":"http:\/\/hotel-lobbyists.com\/index.php\/wp-json\/wp\/v2\/posts\/1532"}],"collection":[{"href":"http:\/\/hotel-lobbyists.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/hotel-lobbyists.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/hotel-lobbyists.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/hotel-lobbyists.com\/index.php\/wp-json\/wp\/v2\/comments?post=1532"}],"version-history":[{"count":0,"href":"http:\/\/hotel-lobbyists.com\/index.php\/wp-json\/wp\/v2\/posts\/1532\/revisions"}],"wp:attachment":[{"href":"http:\/\/hotel-lobbyists.com\/index.php\/wp-json\/wp\/v2\/media?parent=1532"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/hotel-lobbyists.com\/index.php\/wp-json\/wp\/v2\/categories?post=1532"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/hotel-lobbyists.com\/index.php\/wp-json\/wp\/v2\/tags?post=1532"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}