{"id":1866,"date":"2013-04-29T10:57:10","date_gmt":"2013-04-29T14:57:10","guid":{"rendered":"http:\/\/hotel-lobbyists.com\/hl\/?p=1866"},"modified":"2013-04-29T10:57:10","modified_gmt":"2013-04-29T14:57:10","slug":"sundown-rule","status":"publish","type":"post","link":"http:\/\/hotel-lobbyists.com\/index.php\/2013\/04\/29\/sundown-rule\/","title":{"rendered":"Sundown Rule"},"content":{"rendered":"

\"gg54480443\"<\/a>I’m not sure if this is a huge pet peeve of mine because of my training at Kimpton Hotels or if it would be equally bothersome no matter my hospitality background.\u00a0 We were taught that no matter the inquiry, no matter the effort, all customers were to be replied to by sundown on the day their inquiry was made.\u00a0 Even if that reply was acknowledgment of said inquiry and an explanation as to why an answer might not come by sundown, at least that inquiry was registered and the client knew when he or she might have an answer.\u00a0 Now, anything short of that, for me feels like I’m being ignored.<\/p>\n

It’s such an easy rule to adhere to too.\u00a0 Even being out of the office is no excuse, because an appropriately composed out-of-office message suffices because it lets the client know of your inability to get them an answer.\u00a0 And if its created properly, it might even give instructions to that client for an alternative way to get to the answer they need.<\/p>\n

I am an extremely patient person.\u00a0 I don’t mind waiting so long as I’m told to wait and I’m given some idea as to when I’ll cease waiting.\u00a0 Then I can at least get back to my clients with reasonable expectations as to when they will know what it is they need to know.\u00a0 But silence?\u00a0 What can I do with silence?\u00a0 Silence is an infuriating fuel.\u00a0\u00a0 Do your clients a favor – get back to them in a timely manner.\u00a0 It’s the easiest way to win and keep business, this I promise.<\/p>\n","protected":false},"excerpt":{"rendered":"

I’m not sure if this is a huge pet peeve of mine because of my training at Kimpton Hotels or if it would be equally bothersome no matter my hospitality background.\u00a0 We were taught that no matter the inquiry, no matter the effort, all customers were to be replied to by sundown on the day […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[2,1],"tags":[],"yoast_head":"\nSundown Rule - hotel-lobbyists.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hotel-lobbyists.com\/index.php\/2013\/04\/29\/sundown-rule\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sundown Rule - hotel-lobbyists.com\" \/>\n<meta property=\"og:description\" content=\"I’m not sure if this is a huge pet peeve of mine because of my training at Kimpton Hotels or if it would be equally bothersome no matter my hospitality background.\u00a0 We were taught that no matter the inquiry, no matter the effort, all customers were to be replied to by sundown on the day […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hotel-lobbyists.com\/index.php\/2013\/04\/29\/sundown-rule\/\" \/>\n<meta property=\"og:site_name\" content=\"hotel-lobbyists.com\" \/>\n<meta property=\"article:published_time\" content=\"2013-04-29T14:57:10+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/hotel-lobbyists.com\/hl\/wp-content\/uploads\/2013\/05\/gg54480443.jpg\" \/>\n<meta name=\"author\" content=\"Administrator\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Administrator\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/hotel-lobbyists.com\/index.php\/2013\/04\/29\/sundown-rule\/\",\"url\":\"https:\/\/hotel-lobbyists.com\/index.php\/2013\/04\/29\/sundown-rule\/\",\"name\":\"Sundown Rule - 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