By

BrettJS
Without making this a political discussion, let us say that in general, I support the cause of unions and the right for workers to unionize.  But my opinion is changing ever so rapidly as I find myself face to face with the very union that is supposed to represent the workers in the industry I...
Perhaps two of the most simple and primary inventions of the human kind – just after the wheel and sliced bread – and I’ve mastered neither of them! The wheel didn’t take me very long.  And I enjoy a nice slice of sourdough with the rest of them.  But why I can’t seem to zip...
Consumers want deals – even when that deal doesn’t necessarily translate to direct savings. Savvy marketers know this very well, and it’s the reason that One Day Sales are so successful.  Of course prices are raised the night before to accommodate the sale.  It’s quite rate a retail establishment would really take a loss on selling perfectly...
There simply aren’t enough blogs about tchotchkies!  Here’s a way to really stand out if you’re struggling to find a way to avoid giving another customer a stress-ball or a flash drive in the shape of a pineapple.  I recall the best giveaway that I was ever part of, back in 2005 at Kimpton Hotels....
A business establishment can’t lose credibility faster than when one employee is arguing with another employee in the customer’s view.  Or even if the hint of the argument is brought into the customer’s reality – in other words, throwing a colleague “under the bus”.  Internal conflict should be shielded from the customer in every conceivable...
How did it come to be that the hospitality industry, or more specifically, the hotel industry, would become such pushovers when it came to negotiations and contracts?  In my decade of work on the hotel side, I was always blown away by the sheer magnitude of flexibility with which we operated.  In what other industry...
My business is a home based business.  That is to say, I don’t rent office space and can perform my professional duties in just about any space where I have access to my laptop and internet.  The vast majority of the population would envy such a flexible work environment and I feel very fortunate.  But...
Evolution is curious thing to observe while amidst it.  And particularly when things evolve so quickly relative to overall human development.  Take, for example, advances in medicine.  People are generally the same as they were two hundred years ago.  And yet, in that era, blood letting was still a common procedure for minor aches and...
If there’s any rule by which I have taken aim at abiding above all things in the four years since I started my business, it’s saying yes.  One of the primary reasons I left a job that I loved was because I found myself saying no in much greater abundance than I was saying yes. ...
Commissions seem to be a sensitive area in the tri-fold relationship between hotels, third-party agents, and the customer.  And often the awkwardness about it comes because there’s a fourth party involved in some of the transactions – the end user.  Perhaps we should define the roles of each of these parties when it comes to...
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