{"id":1523,"date":"2010-11-01T14:08:52","date_gmt":"2010-11-01T14:08:52","guid":{"rendered":"http:\/\/hotel-lobbyists.com\/blog\/?p=109"},"modified":"2010-11-01T14:08:52","modified_gmt":"2010-11-01T14:08:52","slug":"isnt-it-harder-to-be-unkind","status":"publish","type":"post","link":"https:\/\/hotel-lobbyists.com\/index.php\/2010\/11\/01\/isnt-it-harder-to-be-unkind\/","title":{"rendered":"Isn\u2019t It Harder to be Unkind?"},"content":{"rendered":"

\"\"<\/a>I was born in New York.\u00a0 I lived most of my life in New Jersey.\u00a0 I went to school and lived for some time in Boston.\u00a0 And now I live in Washington.\u00a0 Having grown up in the \u201caggressive\u201d northeast corridor of our wonderful mood-diverse nation, I\u2019m afforded a unique luxury when I travel domestically.\u00a0 No matter where I go in the United States, people are nice.\u00a0 They are so nice!\u00a0 They\u2019re nice in ways I don\u2019t understand!\u00a0 My sister lives in southeastern Minnesota and I must say, I\u2019m still flabbergasted by their kindness.\u00a0 But isn\u2019t it harder to be unkind?\u00a0<\/p>\n

It struck me rather poignantly this past weekend as I was dining out with friends at a mid-level restaurant near Gallery Place in the moments following the mass exodus of the Rally to Restore Sanity and\/or Fear, which brought in excess of a quarter million people to the Mall.\u00a0 In the first five minutes after sitting down, our waitress was so uncannily rude to us that I, someone who hardly ever makes a point to raise issue in a public setting, was ready and raring to go.\u00a0 In under five minutes she lamented that any drink order were going to take at least fifteen minutes, when my friend stuttered in his order, she impatiently sighed so audibly that it was confrontational, and she incorrectly corrected me when I asked her a question about a menu item.\u00a0 When she realized her err, she still managed to storm off in a bit of a huff.\u00a0 While she recovered rather well over the course of our meal, I was struck in a novel way by her initial rudeness.<\/p>\n

First, the energy she had spent on being impatient, acutely honest about how her day was going, and intolerant of the least bit of indecision on our part, was stressful to witness.\u00a0 But secondly, and far more notably, though we were locals, for so many people, this Rally was a rare \u2013 or dare I suggest, a first and only \u2013 trip to our nation\u2019s capital.\u00a0 And bigger picture, Washington can easily be the lay international traveler\u2019s only stop in our vast country as it is the capital city.\u00a0 And for that reason, more than any, don\u2019t we as service providers, have a responsibility greater than most, to ensure we are proper ambassadors to our welcomed visitors?<\/p>\n

Similarly, Washington area hotels are, and should be, held to a higher standard than hotels in other domestic cities.\u00a0 This might be the only impression that an international guest gets of our nation.\u00a0 I\u2019d suggest it\u2019s rare that these travelers would find their only stop to be southeastern Minnesota.\u00a0 And yet we don\u2019t embrace this occasion to put on a happy face time in and time out?\u00a0 What a serious waste of an opportunity!<\/p>\n

To my waitress from the other night \u2013 I truly appreciate your attitude adjustment and recovery without my prompting.\u00a0 And to all hospitality providers in this great city, take heed!\u00a0 You have a unique position and should make sure you\u2019re delivering on the hospitality promise.\u00a0 It\u2019s far easier to be kind.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

I was born in New York.\u00a0 I lived most of my life in New Jersey.\u00a0 I went to school and lived for some time in Boston.\u00a0 And now I live in Washington.\u00a0 Having grown up in the \u201caggressive\u201d northeast corridor of our wonderful mood-diverse nation, I\u2019m afforded a unique luxury when I travel domestically.\u00a0 No […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[2,1],"tags":[],"yoast_head":"\nIsn\u2019t It Harder to be Unkind? - hotel-lobbyists.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hotel-lobbyists.com\/index.php\/2010\/11\/01\/isnt-it-harder-to-be-unkind\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Isn\u2019t It Harder to be Unkind? 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