Prior to this past week, the most handy home repair I’d been involved with was either hanging artwork in my apartment in Washington, or helping fix a leaky drain in our kitchen sink with the help of my uncle.  There was also that time when I filled a hole with foam to prevent a rodent...

I’m not sure if this is a huge pet peeve of mine because of my training at Kimpton Hotels or if it would be equally bothersome no matter my hospitality background.  We were taught that no matter the inquiry, no matter the effort, all customers were to be replied to by sundown on the day...

What a memorable experience I had this past week during my visit to our nation’s capital and enjoying the hospitality of the Churchill Hotel.  It began on my car ride down when the hotel called me to let me know in advance that they were in an oversold situation and they were going to be...

I had a wonderfully unique opportunity the other day that goes to show, you never know how you’re going to come about a contact.  A friend and colleague of mine, with whom I used to work at Kimpton, and who now works for a brand new hotel in New York called the Quin, called me...

It’s surreal to think that perhaps just a month from now, we will welcome to this world our first child. Ever since I can remember the only thing I’ve been certain of is that someday I would be this child’s dad.  I didn’t quite know when it would happen.  I didn’t quite know how it...

The other day I received word I’d been elected to the Board of Directors for the Society of Government Meeting Professionals as Supplier Director.  This means a shift to some extent on my capacities with SGMP from more of an operational leader to more of a policy leader.  It’s a wonderful honor, and given the...

Just a year ago if I were staying here I’d be staying at the Crowne Plaza Silver Spring!  Now fully refurbished from top to bottom this brand new Sheraton serves the Silver Spring community and all of metro Washington well.  A short hike to the metro gets guests to and from the District, but the...

What a great opportunity it is, year after year, to take part in DMAI’s Destinations Showcase, at the Walter E Washington convention center in downtown Washington, DC.  For on the spectrum OCDers like myself, having a tradeshow floor sorted by geographic area like this is a wonderful luxury.  The only thing better – literally shape...

Everyone is panicking now – government groups cancelling left and right.  There’s fear, there’s anger, there’s a lot of misunderstanding and so much more that’s simply not known.   So many people praise these cancellations when they see them on their evening news or on the front page of the newspaper.  Bravo!  The government is saving...

A hotel that consistently gets the buzz of great service just across the river from downtown Washington is the Sheraton Crystal City.  In many ways this cement clad single tower lies very much under the radar in a city lined with apartment buildings, office buildings and hotels all built around the same time.  But what...